Parallax AV Design

Conference Room Down? We're There Today.

We dispatch a certified AV tech to your office same day. Diagnosis included. If it's a quick fix, we handle it on the spot. If it's bigger, you get a clear plan — not a runaround.

Call Now — Same Day Dispatch

New York Metro · 20+ Years in AV · Same-day service

This is for IT directors who are tired of being the conference room help desk.

If you manage IT for a company with 5–50 conference rooms and you're the one who gets the panicked call when the boardroom camera dies — this service exists because of you. You shouldn't have to figure out whether it's a Poly problem, a Crestron problem, or a Teams problem. That's what we do.

How It Works

You call. We show up. That's it.

You Call Us

Your conference room is broken and you need someone who actually knows AV. Not a Google search, not a ticket to a call center overseas. One phone call to us.

We Dispatch Same Day

A certified AV tech is in your building same day or next business day. They diagnose the problem, document what they find, and give you a straight answer on what it takes to fix it.

Fixed or Quoted

If it's a quick fix — bad cable, wrong setting, firmware glitch — we handle it on the spot. If it's a bigger problem, you get a clear quote with no pressure. Either way, someone competent looked at it today.

What's Included

Everything your conference rooms need to just work.

Your IT team has enough to manage. AV shouldn't be one more thing on the list.

Quarterly Preventive Visits

A certified tech walks every room on your plan. Firmware updates, cable checks, camera calibration, mic tests, control system verification. We catch the thing that's about to break before it ruins a board meeting.

Priority Break/Fix Dispatch

Something stops working? You make one call. We dispatch a technician, typically same-day in the NYC metro area. No hunting for a vendor, no filing tickets with a support center in another time zone.

Remote Troubleshooting

Most conference room problems are configuration issues, not hardware failures. We can diagnose and resolve many of them remotely in minutes. Your rooms are back online before the next meeting starts.

Vendor Management

Warranty claims, RMA requests, manufacturer support calls — we handle all of it. You don't need to figure out whether it's a Poly problem, a Crestron problem, or a Microsoft problem. That's our job.

Upgrade Planning

We're in your rooms quarterly, so we see what's aging out. When it's time to upgrade, you get an honest recommendation from someone who already knows your setup — not a sales pitch from a stranger.

Documentation

Every room on your plan gets a current equipment inventory, network documentation, and a service history log. If your IT team needs to reference something, it's all in one place.

Why Us

This isn't a side hustle. It's what we do.

20+

Years in AV integration — design, programming, and commissioning

CMCP

Crestron Master Certified Programmer — the highest certification Crestron offers

Biamp

Certified in Tesira DSP systems for conferencing audio

Platforms We Support

Microsoft Teams Rooms · Zoom Rooms · Cisco Webex · Crestron Flex · Poly · Logitech · Biamp Tesira · Shure MXA · QSC Q-SYS · Extron

Questions

What IT directors usually ask us.

What does the flat monthly rate actually include?

Quarterly preventive maintenance visits, remote troubleshooting, vendor management, documentation, and upgrade planning. Break/fix dispatch is billed at a discounted rate for clients on a maintenance plan. No retainer minimums on your first three months.

Do I need to sign an annual contract?

No. We offer month-to-month plans because we'd rather earn your business every month than lock you in. Most clients stay because the rooms work, not because of a contract.

We already have an IT team. Why do we need you?

Your IT team is great at networking, endpoints, and security. AV is a specialty — different protocols, different hardware, different failure modes. We handle the AV so your IT team can focus on what they're good at.

What brands and platforms do you support?

All the major ones: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Crestron, Poly, Logitech, Biamp, Shure, QSC, Extron. If it's in a conference room, we've worked on it.

How fast can you respond when something breaks?

Maintenance plan clients get same-day dispatch in the NYC metro area. Remote troubleshooting starts within the hour for most issues. We know that a broken conference room means a broken meeting, and meetings don't wait.

What does the free audit actually involve?

We walk every conference room in your office. We test audio, video, control systems, and network connectivity. We check firmware versions, cable conditions, and equipment age. You get a written report of findings. Takes about an hour for a typical office. No charge, no commitment.